For Wholesale Sales
+90 (544) 409 4530
You can create your membership by clicking on the "Sign Up" button on our homepage and filling in the required information.
Yes, you can shop as a guest without signing up. However, it is recommended to become a member to track your orders and benefit from special offers.
After logging into your account, you can update your membership information in the "My Account" section.
Click on the "Forgot Password" button on the login page, and you can reset your password via the link sent to your email.
You need to create a new membership with your new email address. To access your order information from your old account, you can contact us.
Yes, you can contact our customer service to cancel your membership. However, you will lose access to your previous order information.
After logging into your account, you can update your existing address or add a new address in the "My Addresses" section.
You can place an order by adding products to the cart and completing the payment steps.
You can check the status of your order in the "My Orders" section or with the shipping tracking number sent via email.
Orders placed by 3:00 PM will be shipped the same day and delivered within 1-3 business days.
You can make changes by contacting our customer service before your order is shipped.
You can change the address by contacting our customer service before your order is shipped.
You can cancel your order from the "My Orders" section or by contacting our customer service before it is shipped.
Yes, you can select the gift wrap option during your order process.
You can return the product within 14 days after receiving it. You can initiate the process by contacting our customer service.
Your invoice is sent to your email as an e-invoice. If you did not receive it, you can contact our customer service.
Credit card, bank transfer, and cash on delivery options are available.
Yes, you can make the payment upon delivery using the cash on delivery option.
No, money cannot be charged from your credit card without your approval.
If the payment process was not completed, no money is charged from your account. You may need to recreate your order.
3D Secure is a system that enhances the security of your credit card payments. You complete the payment process with the password sent by your bank.
No, your credit card information is processed securely and is not stored.
Check your details and try again. If the problem persists, you can contact your bank or call our customer service.
You can return the product within 14 days in its original packaging and unused condition. You can initiate the return process by contacting our customer service.
After the returned product is checked, your refund will be processed within 3-5 business days.
The payment for the returned product is refunded to your credit card, and the installments are canceled.
You can contact our customer service for exchanges. You must send the product back in its original packaging and unused condition.
Yes, you can request an exchange online. You can contact our customer service to initiate the process.
Internet Explorer tarayıcısının 9.0 ve daha eski sürümlerini desteklememekteyiz. Web sitemizi doğru görüntüleyebilmek için tarayıcınızı güncelleyebilirsiniz, güncelleyemiyorsanız başka bir tarayıcıyı ücretsiz yükleyebilirsiniz.
Sizlere en iyi alışveriş deneyimini sunabilmek adına sitemizde çerezler(cookies) kullanmaktayız. Detaylı bilgi için KVKK sözleşmesini inceleyebilirsiniz.