Shipping and Delivery
Fast and Reliable Delivery
We strive to deliver your orders as quickly and safely as possible. You can choose your delivery method during checkout, allowing you to receive your products either at your address or at selected stores.
Your Orders Are Processed Quickly
Orders placed during the day are processed on the same day and usually shipped within a few business days. No shipments are made on weekends or public holidays, but we keep you informed via email or phone during busy periods to ensure transparent communication.
Shipping Fees and Delivery Options
After entering your delivery address during checkout, you can view the most suitable shipping options and fees. Shipping is free for orders above a certain amount! You can complete your order by selecting the most convenient method.
| Turkey |
MNG Kargo |
A few business days |
Below a certain amount |
Economical fee |
| Turkey |
MNG Kargo |
A few business days |
Above a certain amount |
Free |
| Turkey |
Yurtiçi Kargo |
A few business days |
Below a certain amount |
Economical fee |
| Turkey |
Yurtiçi Kargo |
A few business days |
Above a certain amount |
Free |
| International |
DHL |
Within a week |
Below a certain amount |
Standard fee |
| International |
DHL |
Within a week |
Above a certain amount |
Free |
Easy and Secure Order Tracking
Once your order is shipped, we share tracking information with you via email. With this information, you can easily track where your order is and when it will arrive.
Things to Know About International Shipments
For international shipments, products are delivered without customs duties paid. Any country-specific taxes or fees are the responsibility of the recipient. You can contact the shipping company for information about customs procedures when your package arrives.
What to Do in Case of Damaged Products?
We recommend checking your package in the presence of the courier upon delivery. If you notice any damage, have the courier prepare a damage report before accepting the package. Then, contact us to help us find a quick solution. Our customer service team is always here to assist you!
A shipping fee is applied for orders below a certain amount. Shipping is free for orders exceeding this amount or for specific product categories.
Orders placed with cash-on-delivery are usually sent with a specific shipping company. For other payment methods, the shipping company may vary depending on the delivery address.
Orders are shipped to your billing address or the delivery address you specify. During the online checkout process, your billing address is automatically selected as the delivery address. You can view your delivery address details in the order confirmation email.
Orders are shipped within a few business days. Shipments are made with various shipping companies, and you will be notified about your order status via SMS.
If the courier cannot find you at the address, they will leave a note and attempt delivery again. If the second attempt fails, your order will be returned to the warehouse.
Your order will be delivered shortly after being shipped. You can receive it with ID verification and a signature. You can track your orders on the online platform and make address changes for orders that have not yet been shipped.